Buying Refubished Products with Confidence

When it comes to your computer networking equipment and telecommunications equipment, Softnetworks wants to offer you nothing less than the best. Our commitment to excellence has kept us as the premier reseller of refurbished equipment for over 20 years. All of our products are rigorously tested by our technicians who are CCNA/CCNP certified to ensure that you receive only the best quality products.

Buying refurbished equipment from Softnetworks is a great choice for anybody, regardless of whether or not you’re an individual end-user, a fellow reseller, or a company. While many people get confused about the particular definition of “refurbished,” Softnetworks can assure you that your refurbished equipment has been completely taken care of.

What is “Refurbished”?

Refurbishing a product generally means cleaning, fixing, and checking a product for any issues or faults that might be present. Many times, an item is returned to a seller because of cosmetic damage, a defect, or a recall.

If a product has been returned with the box open, regardless of how much, or how little it has been used, it can no longer be considered new. After the products are restored to full functionality and tested, they are resold. Although some people have negative connotations with the word “refurbished,” what they don’t know is that refurbished items might actually have more testing and quality control than new items.

Why buy refurbished from Softnetworks?

Softnetworks acquires our products and equipment from overstock, surplus, asset recovery, closeouts, wholesalers, factory liquidations, and customer trade-ins, and upgrades. When we receive our items, they are put through a thorough refurbishing process in our state-of-the-art refurbishment facility. Some processes differ based on the equipment, but in general, the Softnetworks team will:

• Clean the product inside and out
• Check for and repair any physical damage
• Perform a system default on the equipment
• Check for iOS revision and any licenses for units. In certain conditions, we will also perform upgrades
• Ships with standard Cisco accessories – power cord, rack mount kit, etc. depending on the product

It Reduce's Carbon Footprint and is Eco Friendly

Softnetworks makes sure that every piece of equipment that leaves our facility is held up to the same strict standards. Not only will you receive a product of high quality, but buying refurbished is also both budget and eco-friendly. By buying refurbished equipment, customers can reduce their carbon emissions at a price that won’t break the bank. The Softnetworks team also offers pre-sale and post-sale technical assistance to make your purchasing experience as smooth as possible.

Does Softnetworks offer any guarantees or warranties?

Softnetworks offers different levels of warranties. For resellers, the warranty period is 30 days; for our end users, the warranty period is one year! If you’re unsure about where you fit and what type of warranty you will receive, please feel free to contact us.

What if my product doesn’t work the way I, or my company, need for it to?

For the process of returning refurbished goods, there is a 10 day DOA (Dead on Arrival) period where, if the product was received broken or did not work, you are able to send it back for a full refund. Outside of that 10 day DOA period, the return policy states that Softnetworks will repair, replace, or refund any product sent to us within the warranty period at our discretion.