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We here at Softnetworks.net want to insure that you have an exceptional experience while you visit our site, interact with our team, and purchase any network hardware from us. On this page, we have summarized all of the information needed to answer the most frequently asked questions from users.  However, if you still have questions or need any other assistance, please feel free to engage with a sales consultant by clicking the LIVE Support Chat button on the top left side of your screen, email us at info@softnetworks.net or call our team directly at 1-866-979-SNET (7638).

What Payment Options do you accept?

We accept all major credit cards and PayPal for online payments. To work directly with an account manager, or to discuss alternate payment methods such as net terms with company purchase order, COD, leasing, or due upon receipt, please call us directly at 1-866-979-7638 to speak.

Am I restricted in buying certain products based on my location?

Unless specifically stated on the product page, all products may be purchased globally. Softnetworks.net ships to over 150 countries worldwide.  We have a Shipping Logistics Team that is incredibly knowledgeable in considering the best shipping practices for both international and domestic shipping.

What Shipping Methods are available to me?

Softnetworks.net holds top tier discounts with carriers and when you shop with us, we pass our savings on to our customers. You can choose to have your order shipped via FedEx, UPS, and USPS. Please contact our Customer Care team to discuss any special shipping needs or concerns.

What warranties can I expect from Softnetworks.net?

All Certified Pre-Owned products are shipped with Softnetworks’ industry leading 1-year warranty. Please visit our full Softnetworks.net Warranty section for a more expansive look at warranty details.

Can Softnetworks.net assist with selecting the best IT solution for me or my business?

Yes!  One of the great things about Softnetworks is that we have on-site certified engineers to recommend the most cost-effective and beneficial solution for you or your business.  Our experience allows us to be creative with solutions while also fulfilling all of your technical requirements in a quick and efficient manner.

What type of support can I expect later down the road after purchase?

When you partner with and receive services or products from Softnetworks, you can rest assured that we will continue to support you as a prized customer.  We have professional IT services available that can assess, troubleshoot, and recommend both service and product support at a very reasonable fee.  These mostly apply to in-depth technical situations that would require a product expert.  If you experience a problem down the road, we will be more than happy to assist you in deciding what to do.  Please visit our Professional Services page for additional information.

Does Softnetworks.net assist with life cycle management?

Yes, we can assist with life cycle management of your assets as needed! Softnetworks.net has a full team of assets recovery professionals that will work with you to find a solution for your unused or decommissioned networking and telecom hardware. We have full service buy-back and trade-in programs to find the best cash or credit deal for your retired or excess equipment. We also offer full logistical services, including un-racking, boxing, and shipping.  We will take care of and remove any hassles so you can focus on your business. For more information on asset life cycle management, please visit our Asset Recovery and Asset Disposition pages for more information.