For all of your IT products, regardless of place of purchase, Softnetworks can provide the resources to keep your infrastructure running smoothly!

Our expertise in the IT field includes:

• Network Design & Assessments
• Design, Configuration and Implementation
• Network Optimization & Security
• Virtualization
• Data Storage

Softnetworks consulting and IT support services

Designed to deliver the IT support you need at a price that fits your budget, Softnetworks has a complete line of network consulting services to help configure, manage and maintain your infrastructure for optimal performance and reliability. Our team of industry-certified professionals, which includes system engineers and product specialists, is here to provide services on-site, at a single location, or even in multiple locations if need be.

The power of Softnetworks will help you manage and maintain your network without any hassle or fuss.  If you are having trouble with troubleshooting or solving network issues, we can help.  If you are planning, configuring, or implementing your next infrastructure redesign, we’ll back you up.  Our team is always up for the challenge and will do all that we can to ensure the success of your ventures. 

Softnetworks Elite Service Pro:

Enjoy priority access to our industry-certified engineers and technicians whenever you need them with Softnetworks Pro. Under the Softnetworks Pro agreement, you will receive a reduced rate for a set number of technical support hours.  These hours can be used whenever and however you need them during a twelve-month period. Additionally, Softnetworks Pro offers packages for data and voice support!  Softnetworks Pro is available in packages ranging from 4 to 50 hours.

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Softnetworks Elite Service:

The Softnetworks Elite Service package gives your organization access to industry-certified engineers who can provide advanced technical expertise on any of your network projects. If you are looking for help from industry professionals, or are just looking for additional insight on your products, this is the package for you.  From design and implementation to configuration and optimization, our varied knowledge, experience, and skill sets will assist you in efficient completion of projects.  The pricing of this package will be based on the time and expertise needed for a given project.  However, we guarantee that this will be the best price and value that you will find!

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Softnetworks Maintenance Contracts:

With our Softnetworks Maintenance Contracts program, you will be given flexible levels of support and a more flexible time line to ensure that your financial and technical needs are protected.  You will be able to cover a variety of equipment within your main location as well as in remote offices, if needed.  Should you require any assistance, the Softnetworks technical support team includes hands-on IT professionals with highly respected CCNA, CCNP, and CCIE certifications.

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Softnetworks Maintenance:

With this maintenance package, the Softnetworks warranty on certified pre-owned equipment is supplemented by a Technical Assistance Center (TAC).  The TAC will be staffed with industry-certified product specialists who are available to provide fast and accurate resolutions on a variety of networking platforms and issues that might present themselves.  Altogether, this Softnetworks Maintenance package includes:

• 1 year warranty
• 8×5 basic tech support
• Priority on support calls
• Free shipping inbound and outbound
• Covers headsets and batteries

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Softnetworks Maintenance Plus:

In addition to the service and support features of our Softnetworks Maintenance package, Softnetworks Maintenance Plus includes 24×7 technical assistance as well as advanced hardware replacement maintenance. Altogether, this package includes:

• 1 year warranty
• 24×7 basic tech support
• Priority on support calls
• Advanced hardware replacement
• Free shipping inbound and outbound
• Covers headsets and batteries

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